Paul Githinji, Head of Operations & Service Delivery

Paul has over 20 years of banking experience, having worked with Equity Bank and Faulu MFB before joining Middle East Bank in September 2024. Previously he held the roles of Senior Manager – Central Operations and Head of Operations before joining the bank. His experience includes banking operations, core banking system upgrade, business process optimization & innovation, change management, risk management, operations excellence, business continuity and customer experience.
Paul holds a Six Sigma (Yellow Belt) certificate, PMD certificate from Strathmore Business School, a Bachelor of Commerce degree from the University of Nairobi, and is currently pursuing a Master's in Business Administration from the same university.